Q. If users encounter errors or have suggestions for improvement while using the service, how should they contact us?
A. If you experience any service errors, issues, or have suggestions for improvement while using the X Caliber service, please contact us via Customer Support > Contact Us.
Q. Where can users check the usage history of the products they have used?
A. After logging into the X Caliber website, users can check the usage history by navigating to [My Page > Usage History].
Both the overall product usage history and detailed usage records are available for review.
Q. What browsers are supported by X-Caliber?
A. X-Caliber supports the latest versions of Chrome, Firefox, and Microsoft Edge.
Q. After logging in, you will be automatically logged out after a certain period of inactivity.
A. To enhance the protection of user privacy, a maximum session time limit is enforced, ensuring that users are automatically logged out after a period of inactivity.
1. Applicable Scope:
All web services using X-Caliber login (e.g., Portal, Console, etc.)
2. Limitations:
Users will be automatically logged out if no activity is performed for 24 hours after logging in.
Q. What is the billing cycle for recurring payments?
A. Payments are made on a monthly basis from the service application date. For billing dates falling at the end of February or the 31st of a month, the payment will be processed on the last day of the following month.
Q. Is it not possible to delete already registered card information?
A. To ensure smooth recurring payments, at least one valid credit card must be registered. Instead of deleting, you can only replace it with another card.
If card information is deleted or becomes invalid, recurring payments may fail, leading to unexpected service interruptions. This measure is in place to prevent such issues.
Q. I entered the wrong username during registration. What should I do?
A. If you have entered your username incorrectly, such as a typo, please send the following documents to the ""Contact Us"" section for verification:
[Required Documents]
Identification Card (with the back side masked)
Q. I can't find my account (login ID). What should I do?
A. You can find your ID based on the following cases:
Case 1. If you can still access the phone number registered during sign-up
You can find your ID through the [Find ID] feature on the login page by verifying your phone number.
Case 2. If you lost or replaced the phone number registered during sign-up
To verify your account, please provide the changes via Customer Support > Contact Us, and request the ID recovery.
You will need to register the change details in the Contact Us section to request the ID recovery.
Upon receipt of your request, we will verify your information and email, and review the changes.
Once the change is completed, we will respond to the email you registered during your inquiry.
Case 3. If there are other errors or issues
Please contact us via Contact Us.
Q. I want to change my password. What should I do?
A. You can change your password by logging into the X Caliber website and clicking [My Page > Change Password].
1. On the password change page, enter your current password.
2. In the password change section, enter your new password, then log in again to access your account with the updated password.
Q. How can I update my membership information?
A. On the X Caliber website, click on My Page, then go to My Page where you can update your membership information.
Check your login and account details, click on the membership information (phone number, payment information) that needs to be updated, make the changes, and click Save to apply the updated information.